Editorial: Cape gets an ‘A’ for benchmark study (Printed April 13, 2007)

    Cape Elizabeth Town Manager Michael McGovern ought to be commended on compiling of the annual “Benchmark” study. The link to this document should be shared widely, both within the town and outside it.
    The study, which compares the town to some nearby communities using 80 separate measurements is a useful tool, not just for the residents of Cape Elizabeth, but for residents of the nine other towns to which Cape Elizabeth is compared. Officials in other communities may not be so eager to learn what McGovern has uncovered.
    The motivation behind the document is clear: it gives the town council and other interested residents an understanding of how well the town is doing its job based upon one criteria– cost efficiency. But there is a certain bravery in putting such a document out there. While the totality of the document suggests Cape Elizabeth does a good job, it also demonstrates there is room for improvement. Cape Elizabeth is highly efficient in most of the measurements, although it is not always and it is hardly the most efficient in every area. The study lacks any commentary, that could frame how the data is interpreted. This is an indication that McGovern is confident the data speaks for itself.
    But the data does not tell the whole story. Not every worthy measurement can be distilled down to a per-capita cost. Delivering a service for the cheapest possible cost does not ensure residents find the service valuable and the quality of the service must be considered before the true value is determined.
    The Sentry will continue to pore over the data and will continue to look at the data in more detail over the next few months. We hope you find it as interesting as we do.                   –Ward Peck

 

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